Refund policy

At CaneFurniture.in, we prioritize customer satisfaction and want you to have a pleasant shopping experience. If you are not entirely satisfied with your purchase, our refund and return policy, aligned with Google Merchant guidelines, provides a straightforward process. Please review the detailed policy below.

1. 7-Day Return Policy

Return Window: Customers have 7 days from the date of delivery to initiate a return. Returns requested outside this time frame will not be accepted.
Condition: The item must be unused, in its original condition, and must include all parts, accessories, and the original packaging.
Non-Returnable Items:
- Custom-made or personalized items.
- Products marked as "Final Sale" or on clearance.
- Products that show signs of use, damage, or alterations not due to our error.

2. Return Eligibility and Requirements

Inspection: Before approving a return, we may request photos of the product to verify its condition.
Packaging: The product must be returned in its original packaging to prevent damage during transit. Returns that do not meet this requirement may not qualify for a refund.
Original Accessories: Ensure all accessories, manuals, and promotional items are included in the return package.

3. How to Initiate a Return

To initiate a return, contact us at contact@canefurniture.in within the 7-day return window.
Include the following information in your email:
- Order Number.
- Reason for Return: Provide a brief description of why you are returning the product.
- Photos: Attach photos of the product in its current condition to facilitate the approval process.
Once we receive your request, our customer service team will review it and respond within 48 hours with further instructions.

4. Return Shipping

Customer Responsibility: You are responsible for return shipping costs unless the item is defective or damaged.
Shipping Method: We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item. We are not responsible for returns that are lost or damaged in transit.
Secure Packaging: Please securely pack the item to prevent damage during shipping. Items damaged due to inadequate packaging will not be eligible for a refund.
Shipping Label: We do not provide prepaid return labels unless the return is due to a defect or error on our part.

5. Processing Returns and Refunds

Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. Inspections typically take 3-5 business days.
Refund Approval: If the product passes inspection, we will notify you via email of the refund approval.
Refund Method: Refunds will be processed to the original payment method used for the purchase.
Time Frame: Refunds are typically processed within 7-10 business days after the approval of the return.
Deductions:
- Shipping Fees: Original shipping costs are non-refundable.
- Restocking Fee: A restocking fee of [insert percentage/amount] may be deducted from the refund for certain products.

6. Exchanges

No Direct Exchanges: We do not offer direct exchanges. If you wish to exchange an item, you must return the original product for a refund and place a new order.
Damaged or Defective Products: If the item you received is defective or damaged, please contact us within 48 hours of delivery at contact@canefurniture.in. We will provide instructions for returning the product and send a replacement at no additional cost.

7. Defective or Damaged Items

Reporting: If you receive a damaged or defective product, notify us at contact@canefurniture.in within 48 hours of delivery.
Evidence: Include photos of the damaged or defective product in your email, along with a brief description of the issue.
Return and Replacement: For approved cases, we will cover the return shipping costs and send you a replacement or process a full refund, depending on your preference and product availability.

8. Cancellation Policy

Order Cancellation: Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, the cancellation may not be possible if the product has already entered production or has been shipped.
How to Cancel: To cancel your order, email contact@canefurniture.in with your order number and cancellation request.
After Shipping: If you wish to cancel an order that has already been shipped, you will need to follow the return process outlined above. Return shipping costs will apply.

9. Refundable and Non-Refundable Costs

Refundable:
- Product cost (minus applicable restocking fees).
Non-Refundable:
- Original shipping fees.
- Return shipping costs.
- Restocking fee of [insert percentage/amount].
- Customization fees (for custom-made items).

10. Additional Notes

Quality Assurance: Our products are handcrafted, so slight variations in color, texture, and finish are normal and not considered defects. These unique characteristics add to the natural beauty of cane furniture.
Delayed Refunds: If you do not receive your refund within the expected time frame, please check with your bank or credit card company first. If the issue persists, contact us at contact@canefurniture.in for assistance.